How do I file a claim with Aetna?

After logging in to your secure member website, follow these steps:

  1. Click “Claims Center,” then “Submit claims”
  2. Complete your claim online.
  3. Copy, scan and upload your supporting documents, including itemized bills, original receipts.
  4. Click “submit claim” to complete the process.

Can I submit an Aetna claim online?

Providers can file claims with Aetna Better Health ® of California online or through the mail. Aetna Better Health of California works to streamline processing. And improve payment turnaround time, so you can save time and effort.

How long do Aetna claims take?

If we had to approve your claim before you got care, we will decide within 30 days of getting your appeal. For other claims, we’ll decide within 60 days.

Does Aetna have a corrected claim form?

Get the free aetna corrected claim form 2-4 Aetna can now accept electronic information that tells us if a previously submitted claim needs to be corrected or voided.

Where do I send my Aetna dental claim?

  1. Mail to: SRC, an Aetna Company.
  2. Attn: Claim Department.
  3. PO Box 14094.
  4. Lexington, KY 40512-4094.
  5. Fax to: 1-859-455-8650.
  6. Phone: 1-888-772-9682.
  7. TO BE COMPLETED BY EMPLOYEE.
  8. TO BE COMPLETED BY DENTIST.

How do I check the status of my Aetna claim?

  1. Go to to register or login Aetna.com.
  2. Go to Claims & Payment > Claim Status.

How do I send my insurance bill?

Getting these receipts is relatively easy – simply call your provider and let them know you are filing an insurance claim. From here they should promptly send your itemized receipts after providing a few pieces of information, such as your full name and date of service.

What should I do if insurance denies claim?

If your health insurer refuses to pay a claim or ends your coverage, you have the right to appeal the decision and have it reviewed by a third party. You can ask that your insurance company reconsider its decision. Insurers have to tell you why they’ve denied your claim or ended your coverage.

How do I deal with a rejected insurance claim?

Here are some easy steps to take when dealing with a rejected insurance claim.

  1. START BY ASKING QUESTIONS. Ask your insurer for an Explanation of Benefits with your claim.
  2. GATHER THE NECESSARY INTEL. If a clerical error is to blame, that’s simple enough to fix.
  3. APPEAL, AND BE PATIENT (IF THAT’S AN OPTION)